THE PATIENT
EXPERIENCE

How data helps us improve Customer Service


Collecting data on experience and results, tracking reviews and measuring the satisfaction of overseas’ customers allows us to understand what can be improved and what clients appreciate the most out of our services. These surveys’ results enable us to track whether we are on target to improve health worldwide.

How data helps us improve Customer Service


Collecting data on experience and results, tracking reviews and measuring the satisfaction of overseas’ customers allows us to understand what can be improved and what clients appreciate the most out of our services. These surveys’ results enable us to track whether we are on target to improve health worldwide.

Let's Talk Numbers!


Enhancing the patient experience is determined by every phase the patient encounters. From arriving on island, being welcomed by the staff, visiting the doctor, patient check-ups and beyond. Every step of the way matters when it comes to patient experience.

83% of the respondents appreciated the welcome gifts carefully prepared by our Medical Services Staff.

91% were satisfied with the accommodation package.

92% of the patients were highly satisfied with the professionalism, compassion and care provided by our Doctors and

93% of the respondents reported that the Clinic is very clean, neat and comfortable.

86% of the patients strongly agree that the Hospital staff were friendly and courteous.

Let's Talk Numbers!


Enhancing the patient experience is determined by every phase the patient encounters. From arriving on island, being welcomed by the staff, visiting the doctor, patient check-ups and beyond. Every step of the way matters when it comes to patient experience.

83% of the respondents appreciated the welcome gifts carefully prepared by our Medical Services Staff.

91% were satisfied with the accommodation package.

92% of the patients were highly satisfied with the professionalism, compassion and care provided by our Doctors and

93% of the respondents reported that the Clinic is very clean, neat and comfortable.

86% of the patients strongly agree that the Hospital staff were friendly and courteous.

Confidentiality of Personal Health Information


Everyone working at Medical Services understands the importance of patient confidentiality with our duty to keep all of your information private. Should there be any type of data shared, we will always endeavor to consult with you first.

According to our patient's feedback, 95% strongly agreed, patient confidentiality was respected at all times.

Confidentiality of Personal Health Information


Everyone working at Medical Services understands the importance of patient confidentiality with our duty to keep all of your information private. Should there be any type of data shared, we will always endeavor to consult with you first.

According to our patient's feedback, 95% strongly agreed, patient confidentiality was respected at all times.

Some ExtraDetails


What To Bring On Island

If you are traveling to a treatment destination, you must keep in mind that your luggage will not look the same as if you were traveling for pleasure purposes. Our team at Medical Services takes the time to go over every detail to ensure you pack exactly what you need.

93% of the surveyed patients were completely satisfied with the instructions provided by our team.

Transportation

Regardless of your arrival time, we will be there to pick you up and we will continue to provide quality transportation during your entire stay on this beautiful island.

95% of the surveyed patients rated our vehicles as clean and comfortable.

Some ExtraDetails


What To Bring On Island

If you are traveling to a treatment destination, you must keep in mind that your luggage will not look the same as if you were traveling for pleasure purposes. Our team at Medical Services takes the time to go over every detail to ensure you pack exactly what you need.

93% of the surveyed patients were completely satisfied with the instructions provided by our team.

Transportation

Regardless of your arrival time, we will be there to pick you up and we will continue to provide quality transportation during your entire stay on this beautiful island.

95% of the surveyed patients rated our vehicles as clean and comfortable.